Help and support
How can we help?
Answers to the questions we hear most, the card machine app, and how to reach a real person.
Quick links
Card machine app
Install the PaymentFlow app on your card machine, then pair it with its code.
Get the card machine appGetting started
How do I get set up?
Ask for a quote. Once you're happy with it, we set up your account with you: we handle the paperwork and the account checks together.
We then set up your business portal and your card machines. Each machine pairs to your business with a six-digit code.
How do I pair a card machine?
Open the PaymentFlow app on the card machine. It shows a six-digit code and a QR code. In the business portal, choose Pair a card machine and enter the code, or scan the QR code with your phone.
Where do I get the card machine app?
Download the PaymentFlow card machine app from our app page and install it on the card machine.
Get the card machine appPayments and refunds
How do I refund a payment?
On the card machine, open Transactions, choose the payment and refund all or part of it. A manager PIN protects every refund.
You can also refund from the business portal: open the payment and choose Refund.
Can customers have a receipt without paper?
Yes. After a payment, the customer can have a printed receipt (on machines with a printer), an email, or a QR code to scan for a receipt on their phone.
How do I print an end-of-day report?
On the card machine, open the menu and choose End of day. Print an X report for a running total or a Z report to close the day.
How do tips work?
When the tip prompt is on, the customer chooses a suggested percentage, types their own amount or skips before paying. Tips are included in your takings.
Business portal
How do I sign in?
Use the email address you gave us when you set up. If you've forgotten your password, choose Forgot password on the sign-in page.
Sign in to the business portalCan I see more than one site?
Yes. The business portal shows every site and card machine, together or one at a time.
Can the portal email me?
Yes. Choose who gets email alerts for the day's takings, a card machine that's gone offline, or a refund that didn't go through.
A card machine says it's offline. What do I do?
Check the machine's Wi-Fi or mobile data connection and that it's charged. If it stays offline, call us and we'll help you get it back online.
Still stuck?
Get in touch
Not a customer yet?
Tell us how you take payments today and we'll email you a personal quote.